December 12, 2025
Crucial Conversations
Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory
book
Use three skills to identify your topic, and prepare to keep focused on it: 1. Unbundle. Unpack the various issues at play using CPR. Are they content, pattern, or relationship concerns or perhaps process? 2. Choose. Ask yourself: “What do I really want?” Use this as a filter to choose which topic is most relevant at the moment. 3. Simplify. Condense your concern into a single sentence so you can maintain focus once the conversation gets under way.
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