Speaker 1: the risks of changing one's mind. If you're a student who takes multiple choice tests, or if you've watched TV quiz shows like Who Wants to Be a Millionaire, where you're given four possible answers to each question and have to pick the right one, you have likely experienced the first instinct. Fallacy.
Speaker 0: It's one of the most interesting findings in the psychology of being a student. It dates back Thio, an experience we all had growing up. I remember my mom telling me, If you're unsure of an answer on a test, go with your gut. Go with your first instinct. And yet, if you look at the research, if you do, go with your gut versus you second guess your first instinct, which is better. And on average, the vast majority of students
Luke's Note
The first instinct fallacy - you’re often better off second guessing your gut / first instinct.
Speaker 0: think we can both remember a time when basically, everyone you knew how to blackberry and they just dominated the market. And then BlackBerry fell apart because Mike and his colleagues were unwilling to rethink the very things that have made blackberry great its's this stuff right here.
Speaker 3: They all have these keyboards that air there, whether you need them or not to be there. But what we're gonna do
Speaker 1: is get rid of all these buttons
Speaker 0: and just make a giant screen a giant screen. They could not wrap their minds around the idea that people would want to touch screen. And as late as 2000 and 8,
Luke's Note
BlackBerry
Speaker 1: everything personally. And Adam, you've surveyed teams of workers in Silicon Valley about conflict and examine which groups perform well and which ones don't. And you found that the way they handle task, conflict and relationship conflict. It's often behind successful teams and unsuccessful teams. Can you explain to me what you found?
Speaker 0: Yeah, I think the mistake that a lot of people make is they assume that less conflict is better, that if you wanna build a successful collaboration or a great team, then you want to minimize the amount of tension you have. But as some researchers have argued, based on a lot of evidence, Thea obsess of conflict is not harmony. It's apathy. If you're in a group where people never
Luke's Note
A lack of conflict within a team/organization likely means people don’t care enough to speak their minds. A certain amount of task conflict (I.e. not relationship/personal conflict) should be welcomed. The Wright brothers argued constantly but never took it personally.